===== QNAP TR-004 & Intel NUC Skull Canyon ==== Some issues I ran into connecting the QNAP TR-004, a 4 Bay USB Type-C Direct Attached Storage device, to my Intel NUC Skull Canyon (NUC6I7KYK). ==== Thunderbolt USB-C port problem ==== The Thunderbolt USB-C port in my Intel Skull Canyon NUC6I7KYK did not work anymore. The Thunderbolt display-port function did work however. I upgraded the firmware, drivers and tried several BIOS options. In the end I got it working by switching hyper-threading off. When I activated hyper-threading again, USB-C was still working?! ==== QNAP TR-004 problem ==== When I connected the QNAP TR-004, the Thunderbolt USB-C hub activated, but the drives would not enumerate. After trying several kernel options disabling USB auto suspend did the trick. # Edit /etc/default/grub GRUB_CMDLINE_LINUX="usbcore.autosuspend=-1" # Then update grub update-grub # And reboot reboot ==== QNAP TR-004 No UAS ==== It seems this device does not support UAS, but uses the slower usb-storage driver. lsusb -t /: Bus 04.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 10000M |__ Port 1: Dev 2, If 0, Class=Mass Storage, Driver=usb-storage, 5000M ==== Monitoring S.M.A.R.T. status ==== It is possible to monitor the SMART attributes, but not the status, as can be seen in the output below. SMART Status not supported: NO DATA ATA commands not implemented [JMB39x] SMART overall-health self-assessment test result: PASSED Warning: This result is based on an Attribute check. # Install smarmontools apt install smartmontools # Comment out all DEVICESCAN lines in /etc/smartd.conf # And add the following lines at the end of the file. /dev/disk/by-id/usb-QNAP_TR-004_DISK00_51323134423032343233-0:0 -d jmb39x-q,0 /dev/disk/by-id/usb-QNAP_TR-004_DISK01_51323134423032343233-0:1 -d jmb39x-q,1 /dev/disk/by-id/usb-QNAP_TR-004_DISK02_51323134423032343233-0:2 -d jmb39x-q,2 /dev/disk/by-id/usb-QNAP_TR-004_DISK03_51323134423032343233-0:3 -d jmb39x-q,3 === Example output === # Disks are selected by the number following 'jmb39x-q,' not the device name. smartctl -a -d jmb39x-q,0 /dev/sdc smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.10.0-9-amd64] (local build) Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Seagate Barracuda 7200.14 (AF) Device Model: ST2000DM001-1CH164 Serial Number: Z1E39VMP LU WWN Device Id: 5 000c50 05010c30c Firmware Version: CC26 User Capacity: 2,000,398,934,016 bytes [2.00 TB] Sector Sizes: 512 bytes logical, 4096 bytes physical Rotation Rate: 7200 rpm Form Factor: 3.5 inches Device is: In smartctl database [for details use: -P show] ATA Version is: ATA8-ACS T13/1699-D revision 4 SATA Version is: SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s) Local Time is: Sat Nov 13 21:49:58 2021 CET SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART Status not supported: NO DATA ATA commands not implemented [JMB39x] SMART overall-health self-assessment test result: PASSED Warning: This result is based on an Attribute check. General SMART Values: Offline data collection status: (0x00) Offline data collection activity was never started. Auto Offline Data Collection: Disabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: ( 592) seconds. Offline data collection capabilities: (0x73) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. No Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 1) minutes. Extended self-test routine recommended polling time: ( 230) minutes. Conveyance self-test routine recommended polling time: ( 2) minutes. SCT capabilities: (0x3085) SCT Status supported. SMART Attributes Data Structure revision number: 10 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x000f 101 099 006 Pre-fail Always - 3595736 3 Spin_Up_Time 0x0003 097 096 000 Pre-fail Always - 0 4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 831 5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0 7 Seek_Error_Rate 0x000f 087 060 030 Pre-fail Always - 527156813 9 Power_On_Hours 0x0032 055 055 000 Old_age Always - 39751 10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0 12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 469 183 Runtime_Bad_Block 0x0032 099 099 000 Old_age Always - 1 184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0 187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0 188 Command_Timeout 0x0032 100 100 000 Old_age Always - 0 0 0 189 High_Fly_Writes 0x003a 095 095 000 Old_age Always - 5 190 Airflow_Temperature_Cel 0x0022 072 060 045 Old_age Always - 28 (0 14 32 0 0) 191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0 192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 346 193 Load_Cycle_Count 0x0032 098 098 000 Old_age Always - 5257 194 Temperature_Celsius 0x0022 028 040 000 Old_age Always - 28 (128 0 0 0 0) 197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0 240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 38991h+39m+23.652s 241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 20196844665 242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 124172621341 SMART Error Log Version: 1 No Errors Logged Read SMART Self-test Log failed: ATA command not implemented due to truncated response [JMB39x] Read SMART Selective Self-test Log failed: ATA command not implemented due to truncated response [JMB39x] {{tag>[hardware intel nuc Skull Canyon NUC6I7KYK qnap tr-004]}}