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qnap_tr_004 [Ben's notes]

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qnap_tr_004

QNAP TR-004 & Intel NUC Skull Canyon

Some issues I ran into connecting the QNAP TR-004, a 4 Bay USB Type-C Direct Attached Storage device, to my Intel NUC Skull Canyon (NUC6I7KYK).

Thunderbolt USB-C port problem

The Thunderbolt USB-C port in my Intel Skull Canyon NUC6I7KYK did not work anymore. The Thunderbolt display-port function did work however. I upgraded the firmware, drivers and tried several BIOS options. In the end I got it working by switching hyper-threading off. When I activated hyper-threading again, USB-C was still working?!

QNAP TR-004 problem

When I connected the QNAP TR-004, the Thunderbolt USB-C hub activated, but the drives would not enumerate. After trying several kernel options disabling USB auto suspend did the trick.

# Edit /etc/default/grub
GRUB_CMDLINE_LINUX="usbcore.autosuspend=-1"

# Then update grub
update-grub

# And reboot
reboot

QNAP TR-004 No UAS

It seems this device does not support UAS, but uses the slower usb-storage driver.

lsusb -t
/:  Bus 04.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 10000M
    |__ Port 1: Dev 2, If 0, Class=Mass Storage, Driver=usb-storage, 5000M

Monitoring S.M.A.R.T. status

It is possible to monitor the SMART attributes, but not the status, as can be seen in the output below.

SMART Status not supported: NO DATA ATA commands not implemented [JMB39x]
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.
# Install smarmontools
apt install smartmontools

# Comment out all DEVICESCAN lines in /etc/smartd.conf
# And add the following lines at the end of the file.
/dev/disk/by-id/usb-QNAP_TR-004_DISK00_51323134423032343233-0:0 -d jmb39x-q,0
/dev/disk/by-id/usb-QNAP_TR-004_DISK01_51323134423032343233-0:1 -d jmb39x-q,1
/dev/disk/by-id/usb-QNAP_TR-004_DISK02_51323134423032343233-0:2 -d jmb39x-q,2
/dev/disk/by-id/usb-QNAP_TR-004_DISK03_51323134423032343233-0:3 -d jmb39x-q,3

Example output

# Disks are selected by the number following 'jmb39x-q,' not the device name.

smartctl -a -d jmb39x-q,0 /dev/sdc
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.10.0-9-amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.14 (AF)
Device Model:     ST2000DM001-1CH164
Serial Number:    Z1E39VMP
LU WWN Device Id: 5 000c50 05010c30c
Firmware Version: CC26
User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Sat Nov 13 21:49:58 2021 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART Status not supported: NO DATA ATA commands not implemented [JMB39x]
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  592) seconds.
Offline data collection
capabilities:                    (0x73) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 230) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x3085) SCT Status supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   101   099   006    Pre-fail  Always       -       3595736
  3 Spin_Up_Time            0x0003   097   096   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       831
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   087   060   030    Pre-fail  Always       -       527156813
  9 Power_On_Hours          0x0032   055   055   000    Old_age   Always       -       39751
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       469
183 Runtime_Bad_Block       0x0032   099   099   000    Old_age   Always       -       1
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0 0 0
189 High_Fly_Writes         0x003a   095   095   000    Old_age   Always       -       5
190 Airflow_Temperature_Cel 0x0022   072   060   045    Old_age   Always       -       28 (0 14 32 0 0)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       346
193 Load_Cycle_Count        0x0032   098   098   000    Old_age   Always       -       5257
194 Temperature_Celsius     0x0022   028   040   000    Old_age   Always       -       28 (128 0 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       38991h+39m+23.652s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       20196844665
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       124172621341

SMART Error Log Version: 1
No Errors Logged

Read SMART Self-test Log failed: ATA command not implemented due to truncated response [JMB39x]

Read SMART Selective Self-test Log failed: ATA command not implemented due to truncated response [JMB39x]
qnap_tr_004.txt · Last modified: 2021/11/14 11:26 by admin